Help desk software stands for customer support management system. It is much more than a mere email managing facility.Help desk software allows tracking incoming requests for further assistance and then managing the status of assistance. As a rule help desk software provides options for customers to resolve the problems on their own.
Helpdesk software is a must-have for almost all businesses types, since all of them require a proper customer interaction. It's essential part of your enterprise especially if you're selling products or providing a service.
SysAid is computer software for organizations’ IT (Data Applied science) departments. It provides plus direction and monitoring, automatically scanning the organization’s network, itemisation and testing its machines. SysAid Avail Desk Software package provides details on each machine (its ironware, software system, history, and more than), allows you to configure different tests for it and lets you removed control it. SysAid likewise provides help desk.
NetSupport Manager remote control software provides the tools to view and control multiple systems simultaneously across a LAN, WAN, or the Internet. Monitor servers, send your screen to any number of connected systems to demonstrate applications, and transfer files from one to many computers in a single action. NetSupport Manager also includes a full scripting suite so you can automate your tasks to operate in your absence or after hours, and full Active Directory integration. To assist the Help Desk function, NetSupport includes the ‘SOS request help’ feature and a dynamic hardware and software inventory of the remote PC you are supporting. It also includes remote deployment and dynamic remote control from within your Web browser. NetSupport Manager delivers a pcAnywhere-type remote control and remote access solution with the additional benefit of key desktop management tools.
Numara Track-It: Overwhelmed by e-mails, phone messages and sticky notes requesting IT help? Now you have a solution. Track-It! Standard. It’s the perfect solution for tracking and managing of your IT assets and end-users’ help requests. It helps increase the level of IT support, eliminating communication bottlenecks and preventing problems from falling through the cracks. Intuitive configuration wizards automatically discover and inventory network assets such as workstations and applications, synchronizes end-user data with on-demand Active Directory and maps the discovered assets to the end-users for easy look up at the help desk. It also discovers other non-PC assets such as switches and routers. This complete solution includes help desk, asset auto discovery, purchasing, reports, training and library modules.
HelpStar Help Desk Software Test Drive: This Test Drive edition enables you to determine in minutes whether HelpStar has the potential to solve your help desk challenges. It comes preloaded with sample data (or lets you create your own) so you experience first hand how it can provide tangible improvements in response time, end user self help, first call resolution, and cost-justification of staff and equipment. Version 9 may include unspecified updates, enhancements, or bug fixes.
SmartCode VNC Manager is a powerful remote administration and monitoring software for business and home network environments. It is typically used for remote network management, remote system administration and in helpdesk environments. It allows you to take remote control of any computers running VNC, Windows. The list of features includes but is not limited to: RealVNC, UltraVNC, and TightVNC distros are fully supported. Can connect to Windows Terminal Server and Microsoft Virtual Server with a nicely integrated built-in viewer. VNC Deployment Wizard. Reset Remote VNC Server Password Wizard. Computers Registration Wizard allows mass register Active Directory, Workgroup computers. Thumbnail View allows multiple computers to be monitored on-screen at once. Supports HTTP and SOCKS5 proxies, SSH tunneling (RDP/VNC/VMRC), and UltraVNC Repeater. UltraVNC MSRC4 DSM plug-in support. Remote Task Manager. Remote Software Manager. Remote program and script execution support.
Network Anywhere Personal Edition : Go to your PC(s) with no monthly fees, no contracts. Maintain complete control of 1 to 1,000 PCs. Imagine being able to connect to your PC and, view e-mail, calendar, print, fax, or look up a phone number. Now you can. Network Anywhere allows you the ability to control your home or office PCs as if you were sitting at the keyboard. Realtime full control over any PC. Connect to any PC in the world with an Internet connection via hostname or IP Address. Network-Anywhere can be used to as an IT remote support site or remote sales helpdesk for any Internet Web site.
Spiceworks IT Desktop is a free network inventory, monitoring and help desk application designed, tested and used by 100,000 IT pros in 185 countries. It takes just minutes to install, has a friendly browser-based interface and is completely free. It combines the features needed every day to a manage a network in a small or medium-sized business: inventory and report on your company’s hardware and software assets automatically (including patches, anti-virus updates, and licenses), monitor and troubleshoot the hardware and software on your network (look for low disk space, unwanted software, license violations), run an IT Help Desk for your company that’s easy to use (let users submit tickets via email and automatically have their asset information). Spiceworks requires no agents to be installed and managed.
Screen2Video Screen Recording ActiveX Control :It gives developer create Live presentations, Helpdesk support, On-demand software training more easy. Record screen activity, mouse movement to AVI (uncompressed)/(compressed using any available codec) (DIVX, XVID,WMV9), or WMV files. User define playback frame rate to speed up or slow down playback. Video/Audio Compressors (DIVX, WMV9) setting before save to AVI file. WMV Profile setting.
Myworkorders :The complete work order management system! Create/print complete work order data: contact information, notes, part orders, part returns, work order requests, time, mileage, and open work orders list. Automatically calculates the following for each technician: daily time & mileage, weekly time & mileage, monthly time & mileage, single work order time & mileage.
Abacus HelpDesk supports your help desk with complete service and support, call tracking, knowledge management, problem resolution, call management, statistic reports, and invoice handling. With the SQL-connection module, Abacus HelpDesk supports MS SQL server to handle large databases. Multi-language support, Citrix and Terminal server support, and remote computing.
House-on-the-Hill SupportDesk :Helpdesk software for your IT helpdesk or Customer Support center. SupportDesk, from House-on-the-Hill Software, allows you to log calls, track call escalation and problem resolution, manage contacts, track inventory, search the integrated knowledgebase, and manage your Service Level Agreements.
The software can be customized to your requirements and comes complete with over 130 pre-defined reports, shipped as standard. Optional modules include Automatic Call Escalation, E-mail support, Auditor for PC Asset Management, and the WebServer which allows your customers to log and track their own calls via a Web browser.
FireStarter Helpdesk is a help desk system that offers integration with existing database technologies. It can track internal and external customer calls, service-level agreements (SLAs), resources and resource assignments (who has what, where, and when), purchase requests and orders, and other relevant issues. As for reporting features, FireStarter includes more than 50 prewritten Crystal Reports, a built-in OLAP data warehouse for ""slice-and-dice"" analysis, and a management dashboard that lets you track vital statistics. It also comes with an escalation agent module that allows the priority of calls to automatically change based on your help desk operation’s rules, and can automatically operate over Microsoft SQL Server, giving you unlimited scalability for the future.
BridgeTrak for Windows :Comprehensive trouble ticket tracking software for help desks and call centers. User-friendly interface offers customizable screens, custom/required fields, knowledgebase, scrolling message bar, reports, queries, product and contract tracking, etc. Expansion modules run as set-and-forget services and are available for customer self-help via the Web, auto issue escalation, advanced data searches, Active Directory integration, and e-mail receive.
HelpDesk Pro is a full-featured, easy-to-use, help desk application and is offered completely free for you or your company to use. It utilizes the award winning FileMaker Pro database engine but this comes bundled with the application.
Remote Helpdesk : Provide support to all your customers by remote control. Remote Helpdesk can be started from a shortcut to a Web or file server and runs without installation. A single license includes unlimited clients. Features 256, 15, 16, 24, or 32-bit screen transfer, 256 key AES encryption (Rijndael) of all traffic, audio chat, file transfer, remote reboot, macro functions and proxy tunnel for supporting users behind firewalls.
Been There, Done That is an affordable help desk program designed for the poor, overworked IT support person on a tight budget. The attractive and easy to learn interface makes it easy to record information about your users, their computers, peripherals, software and their problems. Now includes a number of charts and graphs to give you insight into your help desk operations. A backup and restore feature was also added in this release.
The DataTrack System is an affordable, web enabled service and support management system designed for call centers, help desks, customer support centers, IT departments, and software development teams. Comprised of the DataTrack Server, Desktop Client, and Web Client, the DataTrack System offers an innovative, all-inclusive solution for organizations of all sizes and types.
HelpDesk VNC gives you instant remote connectivity to any Windows based system in seconds. The remote installer automatically installs, configures, launches and connects the Remote computer to the support computer even if it is behind a firewall. Help Desk VNC V2 has been completely redesigned with more features than ever.
CoreCRM software takes care of issues related to customer transactions in a business. It helps a business to: Acquire prospects via E-Marketing, convert prospects to sales using Sales Manager, Provide Quotations, Process Orders with Order Manager, Manage Billing and Payments using Accounts Receivable module, Provide Customer Support using the Support Module, Communicate with customers, prospects and inter-office personnel using E-office module.
Tele-Support HelpDesk: For help desk, customer service, tech support, and call tracking applications. This is a fully functional help desk application that runs stand-alone (built in contact manager) or integrates with ACT! GoldMine, or Microsoft Business Contact Manager (BCM)contact managers. Includes in-bound/out-bound e-mail processing and linking feature, intake forms, knowledgebase system, bug tracking, priority escalation, detailed timekeeping, contract tracking, detailed reporting, RMA, on-line knowledgebase for customer lookups, inquiry status checking by customers, system alerts, custom forms.
CentreDesk is a freeware multi-user helpdesk application, that is affordable and easy to use. Member of the CentreDesk group of Help Desk applications. Fast, easy call logging, easy call tracking, with the full history of all actions taken. Easily assign logs to technicians Time tracking, (calculates holidays and working days) and flagged to indicate the current status and duration.
NetHelpDesk is a help desk software system for people that have IT Networks. It tracks requests and faults, has intelligent network diagrams and monitors service status. It is designed for IT departments, network support staff, and IT support companies. HelpDesk System keeps details of users, their requests, and problems. NetHelpDesk tracks changes and installation requests. Log actions taken to deal with requests. Escalate overdue calls. Be informed of significant events and service outages. Log calls via e-mail, Web browser or phone/fax. View statistics and SLA compliance details.
Sky Blue Support is a fully featured customer relations management application that puts you and your staff in control by providing all the tools required by a busy support center. Presented in an easy to use, highly configurable tabbed document interface users are able to quickly switch between the various displays provided. Free version is limited to 1000 calls and 500 customers.
DNA Helpdesk is a powerful yet user-friendly helpdesk application. DNA Helpdesk is a fully Web based solution providing detailed recording and tracking of user Help Requests. Features include: automatic assignment of tickets to operators based on pre-defined customer rules based on either problem type or user type. Structured notes history for a ticket with source identifiers for each additional entry within the ticket. Optional hardware and software inventory and remote control. Streamlined creation of a solutions database to aid future help requests. Ticket logging with customizable categories for easy input. Real time corporate status reports–total calls, status, and average resolution time, history by user for all previous requests.
Quad Help Desk: Many organizations just need a simple, affordable way to enter and update requests for support from internal or external customers. Version 2006 adds integrated charts, and Backup and Restore.
Cute HelpDesk is an interactive network application. Cases are based on SLA’s (Service Level Agreements) and Priority levels of Cases, Clients and Products. Every Agent has his own Queues with cases to monitor. All Interactions with clients and updates by other agents are Structured and Time-stamped in the case-history. Visual clue that a Case is updated by other Agents. Instant Messaging of cases who are threatened to be overdue. Scheduled delete of Closed cases. Pre-defined Problems description and Selection. Direct Email with signature from the program. Supervisors/Admin can assign Agents for particulary cases, Custom made email headers. Cases can be saved in a Knowledge base. An Activity log keeps track of all action. Further, a database BackUp option, Import of Client data, Export of Case data. Extended print capabilities. Print custom reports of Cases, Client, Products, Activity log and the Knowledge base. Different user levels.
WN Help Desk is a shareware help desk solution with a back-end database of either Microsoft SQL or Microsoft Access. This major release add multiple assignments per ticket and multiple journal entries per ticket allowing multiple technicians to work on a single ticket and each account for the work they have done and the time they have spent working on the ticket.
HDSA helpdesk software is a Microsoft Windows desktop software package that allows you to log support requests for anything ranging from help desks to problem tracking products and services. Create Knowledge Base Articles and Reports for management.
StromaSoft CRM is a easy to use customer service helpdesk and sales force automation solution that can use by any companies to manage the relationship with their clients, customers, suppliers and work colleagues. Electronic tickets are created for customer support issues, helpdesks Enquiries and sales leads. The tickets have owners, types and workflow statuses. Incluses a sales modules with leads, orders and invoices. Full Microsoft Outlook Integration and built in Email newsletters to keep your clients up to date and for promotions. FAQ knowledgebase to share support information and resolve issues quickly and for new employee orientation.
LBE Desktop Helpdesk: Easy to use helpdesk software, sensibly priced to suit all businesses. No extensive training required. Easily configured to reflect the way that you work. Uses e-mail to keep everyone informed. Maintains a complete audit trail of all actions. Extensive reports supplied. Scalable - supports Access, Oracle and Sql Server. Complete control over data presentation including conditional formatting, export to html, print preview, drag and drop grouping.
WN Help Desk is a shareware help desk solution with a backend database of either Microsoft SQL or Microsoft Access. WN Help Desk Standard uses only the Access backend database, while WN Help Desk Enterprise can use either the Access backend or a Microsoft SQL backend. This application provides a full-featured help desk for companies of any size. Designed to be accessed by multiple help desk technicians at the same time, this application has been developed over the course of seven years with the features that current users have requested. If you have been unsatisfied with high-priced commercial help desk software, this could be the solution for your company.
Cerberus Help Desk is a Web-based e-mail management system. Free fully functional version available. Store solutions from your experts in the company’s knowledge pool. Save time by eliminating costly junk e-mail. Cerberus relentlessly combats spam and viruses — it even adapts to their latest tricks. Increase productivity by giving each agent the tools necessary to view and manage their e-mail workload according to their special role. Control your e-mail pipeline with due dates automatically set according to your schedules for each department. Set response time targets to ensure your customers are receiving timely solutions that meet or exceed their expectations. Prioritize the support needs of specific customers using fully customizable Service Level Agreements. Provide your customers with a public, web-based Support Center which seamlessly embeds into your existing website.
FootPrints Web-based help desk software gives you flexible, comprehensive capabilities without the burden of required programming, consulting, or dedicated staff to run it. You ll be running in live production in just days with centrally managed tracking for all incoming customer requests from multiple channels (phone, email, Web, live chat, & wireless devices), self-service online, knowledge management, business rule automation, service level management, two-way email management, workflow and change management, and powerful, automated metrics and reporting to keep a constant pulse on productivity, trends, and performance.
My-CRM: Designed for the small business this level entry CRM software offers contact management, a fully integrated calendar, opportunities, quotations, invoicing with receivables and a project/helpdesk module with time and billing. Works with most currencies.
HelpDesk is a Web-based software offering a simple way of handling support questions. Questions and answers are structured and gathered in a knowledge database. The customers and the support staff can search among concluded requests to find the answers to their questions. The knowledge gained from the solutions to previous problems is also reused in standard answers.
ANIXIS Password Reset is a self-service password reset system that allows users to reset their own password, even if they have forgotten their current password. APR helps organizations to reduce help desk operating costs, improve security, and increase productivity. ANIXIS Password Reset can also integrate with Password Policy Enforcer to help users choose passwords that comply with the organization’s password policy.
Shut Up And Reboot: Easily record, update and report on users, computers, peripherals, software, user training and support issues. Updated interface, new charts and graphs, integrated backup and restore. Don’t let the name fool you, this affordable help desk program is comprehensive and may be just what you need for a small IT Help Desk operation.
Razor Helpdesk 3U: Ideally suited to small and medium sized organization, the Free Razordesk 3U is the tool you need to cost effectively manages your companies IT support requirements. Staff and end users alike will appreciate its intuitive Web-based console. Effortlessly track help requests, keep people informed, generate reports, and maintain contractual obligations. Razordesk can even produce addressed and itemized time sheets allowing you to accurately bill your customers according to their support contract.
OfficeAid includes: Personnel, which allows the user to keep accurate electronic records on all employees, including next of kin, start date, DOB, holidays, absences, disciplinaries, benefits, and job and salary history; Training, to keep the training requirements and skills of the workforce collated. New courses can be added and edited as necessary and in addition reports can be run to investigate which courses an employee has attended. Similarly, the application allows the user to monitor any impending training.
CallTrackIT: This application allows your helpdesk to effectively manage, track and report on all aspects of a small to medium helpdesk operation for most kinds of support operations. Include task lists, reminders, email functionality, grouping of customers and more. This is an unlockable demo version which will allow you to preview many of the core functionality.
CDQuotations is a multi-user help desk quotations application. Member of the CentreDesk group of Help Desk applications. Fast, easy call logging, easy call tracking, with the full history of all actions taken. Easily assign quotations to technicians. Can be used as a stand-alone application or in conjunction with CD Repairs. Version 4.001 an auto updater has been added. New look user interface UK and other Telephone number formats accommodated.
Insirux Helpdesk: Manage your support issues with Insirux Helpdesk. Call tracking, asset management, contact management, automatic email notification, searchable Knowledge Base, and excellent management reports. Great value for money and easy to install and use, Insirux Helpdesk will help your organization stay on top of your support cases with ease!
Oxygen: This Web-based helpdesk application eliminates communication bottlenecks. Calls can be logged by phone or e-mail and your customers are sent automated e-mails to update them on their problem progress. Other features include an inbuilt customizable knowledgebase, immediate escalation of calls to the most relevant engineer, SLA creation and assignment to individual assets as well as organizations.
Sohodo Power CRM is the easiest and most powerful Customer Relationship Management solution. Access all your contacts anytime anywhere. Track and share all your appointments and tasks. Create, organize and share important business documents online. Send personalized emails and track response rate. Improve customer satisfaction with online helpdesk.
EasyDesk Helpdesk is a simple call logging utility for small helpdesks and support centres. It is designed primarily to be quick and easy to use. Multiple suppoprt staff may share access to a common database hosted on a network resource or simply use the database on a local drive.
HelpDesk CDCorporate is a multi-user help desk application, that is affordable and easy to use. Member of the CentreDesk group of Help Desk applications. Fast, easy call logging, easy call tracking, with the full history of all actions taken. Easily assign logs to technicians Time tracking, (calculates holidays and working days) and flagged to indicate the current status and duration.
SupportCenter: You will love user interface of SupportCenter from the first moment. SupportCenter is Web 2.0 (AJAX) help desk and customer support software. It offers very fast, easy-to-use, and intuitive Web interface with a lot of unique features. SupportCenter can read e-mails from unlimited number of mail accounts (POP3), sort them into unlimited number of queues with unlimited number of rules and to unlimited number of support agents. It can process thousands of e-mails per hour. It supports answering of tickets by standard mail clients, custom fields, statuses, and custom priorities.
SRM Help Desk 2005: A comprehensive IT Help Desk program that makes it easy to record, update and report on Users, Support Requests, Computers, Software, and Peripherals. Very intuitive and easy to filter, query and report on data. Web interface included. This release includes new and improved user interface and Report Builder to supplement the Report Wizard. Output reports to PDF files for easy e-mailing as attachments. No per user charges.
Green Desktiny is software that professionally designed for customer support helpdesk. It is powerful, simple and easy to use, yet with reasonable price. Since customer satisfaction is a major concern for our daily business in the internet, this product will surely help you to give an excellent support to your customers. You can easily handle requests from your customers with a powerful ticket management provided with this product.
Public Folder HelpDesk for Outlook: Collaborate on helpdesk tickets in Outlook. Auto-create tickets from e-mail or webform. Describe problems using attached files and rich text. Sort tickets. Get information from the Outlook contacts or the GAL. Open tickets are stored in Outlook and in an Access or SQL database. Closed tickets are retained only in the database but can be searched and re-created in Outlook if needed. Mail conversations can be tracked. Statistics tool and knowledge base.
Icennel Innovation can handle unlimited organizations, unlimited users, and supports network usage (Pro version). The unique product solution makes it possible to manage different organizations within a single program and in an easy way contact members or customers via customized letters or e-mail. Icennel Innovation Organisation Manager 8.0 main features: Manage all your members/customers in an easy way. Divide members/customers into different groups. Contact members/customers via a-mail or letters. Plan your organizations events and projects (with instant-invitation). Setup products and different fees in customized categories. Send invoices, e-invoices via e-mail, and manage your payments. Get an extended economy reports during customized periods. Manage all inventories and items in the organizations. Customize member/customer address position to fit different letters or invoices. You can also create a power-point presentation with data from Icennel Innovation.
C.D. Repair is a multi-user helpdesk repairs application, that is affordable and easy to use. Member of the CentreDesk group of Help Desk applications. Fast, easy call logging, easy call tracking, with the full history of all actions taken. Easily assign logs to technicians Time tracking, (calculates holidays and working days) and flagged to indicate the current status and duration.
Pocket Helpdesk & Desktop Pocket HelpDesk allows you to start/stop a timer or use a grid to select start/stop times. Assign a requester, task description, and notes. Two user defined fields. Syncronize data from Pocket PC to Desktop version and run reports or graphs. Ability to calculate total charges for any field selected including the task description or the two user defined fields.
Sitehelpdesk is a Web browser based helpdesk that runs under MS Mindows Internet Information Service (IIS) and is mainly used for internal support departments such as IT and facilities management but may be utilized by any support service. Easy to install and configure it provides 24 x 7 support and self-help to staff via any Web browser from a simple link on your Intranet.
Outlook Help Desk leverages the power of Microsoft Exchange Server, Microsoft Outlook, and the Web to bring you a simple, efficient and effective help desk, customer support and ticket tracking system. It is ideal for companies and organizations that are overwhelmed by user or customer requests and issues. Links with CCS Network Inventory, our asset tracking and network auditing tool, helping you to solve user problems quickly. This version is a first release on CNET Download.com.
Help Desk-99: Easy to use helpdesk software. No extensive training required. Easily configured to reflect the way that you work. Uses e-mail to keep everyone informed. Maintains a complete audit trail of all actions. Complete control over data presentation including conditional formatting, export to HTML, print preview, drag and drop grouping.
Web Based Helpdesk Add-In for MS Outlook: A Web based help desk solution add-in for MS Outlook for small businesses & enterprises giving you an essential & easy to use support platform for your employees & customers. It improves efficiencies & decreases expenses, so reduces overall costs. Quick to install & simple to deploy into your existing infrastructure. Needs Auscomp IT Commander Server and MS Outlook to be installed.
Allows MojoHelpdesk users to display their mojo number from their MojoHelpdesk hosted service. MojoHelpdesk is a hosted helpdesk/ticket tracking service. This version is the first release on CNET Download.com.