Help Desk 100 Success Secrets:
You will not find ins and outs of help desk in the 100 Success Secrets. You can find answers of your 100 questions when you come across in forums, consultancy and education programs. You will come to know about the dealing with these questions about the best practices and standards of Help Desk. You will get to know everything about Help Desk so that you can be successful in the help desk. There are so many advantages of Help Desk like Help Desk LAN Analysts, Applying Help Desk applications Computer Call Center, Customer Services Help Desk and many more.
Building & Managing a World Class IT Help Desk:
The companies usually start out delivering products or services to the customers but there is need of some sort of support for users when these companies pass their initial stages. There are valuable help desk suggestions from the Wooten who is an experienced IT help desk professional. These suggestions are good for the companies who are looking for their first help desk and also for those who want to make improvements in their existing conditions. There are topics included like defining process, budgeting and hiring and all these are especially for the IT help setting. You can come to know completely to set up an efficient help desk with the help of this comprehensive resource. You can get help from choosing staff to implementing latest technology with real world examples and step by step instructions.
Help Desk Practitioner's Handbook:
It is only book for the people and help desk analysts who are concerned about help desk. It provides them complete guidance in an effective way with complete problem solution. It also provides greater satisfaction to the help desk analysts. There are dozens of fascinating scenarios and real world examples illustrated by the Barbara Czegel who is well known expert on Help Desk support services. You will be able to handle virtually every situation regarding help desk you encounter.
Introduction to Help Desk Concepts and Skills:
The students can get to know the importance and benefits of delivering support to the customers with the help of “Introduction to Help Desk Skills and Concepts”. It can help them to create positive interactions with customers and they can identify needs of customers and meet their expectations. They also learn to deal effectively with customers in different situations to work with unrealistic or angry customers. They can gain satisfied customers and they also learn the use of basic tools and technologies.
This book can help you to learn to:
• Components of successful help desk.
• You can learn six steps to process a call.
• Calls document accurately
• You will come to know root cause of problem and possible solutions.
• Use of computer telephony integration functions
• Use of performance management methods
• Integration of asset management and security policies with technical support.
• Effective communication skills with variety of solution and users.
How to Manage the IT Helpdesk:
You can have lots of user support experience with the help of this book. Your asset can become your company asset with the ‘How to’ book which is required by IT department needs. You can come to know about the tools for measuring productivity and features in order to become successful in most stressful job in IT with this book. There are case studies included in this book revealed about success or failure in true life.
This book is much better than telling you working of printer with your word processor. You can be able to fix problems to deploy your support staff. You should read this book if you are in charge of PC support group or would like to be one day. There are different techniques included in this book to justify staff and other expenditures, give management support, run motivated and productive team and design and manage services and service level.